Privacy Policy
Last Updated: January 2025
metro ssttayse is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information when you use our boarding house accommodation services.
Information We Collect
Personal Information
We collect the following personal data when you contact us or use our services:
- Contact Information: Full name, email address, phone number, and mailing address
- Identification Data: NRIC/passport number for accommodation agreements and compliance purposes
- Financial Information: Payment details for accommodation fees and security deposits
- Accommodation Preferences: Housing requirements, lifestyle preferences, and special needs
Technical Information
We automatically collect certain technical data when you visit our website:
- Usage Data: IP address, browser type, operating system, pages visited, and time spent on site
- Analytics Data: Website performance metrics and user interaction patterns
- Cookie Data: Preferences and session information (see our Cookie Policy for details)
Communication Records
We maintain records of our communications with you:
- • Email correspondence and inquiry forms
- • Phone call records and support tickets
- • Feedback and review submissions
- • Accommodation application documents
Legal Basis for Processing
Consent
- • Marketing communications
- • Newsletter subscriptions
- • Optional data processing
- • Cookie usage (non-essential)
Contract Performance
- • Accommodation service delivery
- • Payment processing
- • Customer support services
- • Booking confirmations
Legitimate Interest
- • Business operations
- • Website functionality
- • Security monitoring
- • Service improvement
Legal Obligation
- • Tax and financial reporting
- • Regulatory compliance
- • Housing authority requirements
- • Law enforcement requests
How We Use Your Information
Service Delivery
Processing accommodation bookings, managing reservations, and providing customer support
Payment Processing
Handling rental payments, security deposits, and refund processing
Communication
Sending booking confirmations, service updates, and responding to inquiries
Analytics and Improvement
Analyzing website usage to improve our services and user experience
Marketing (with consent)
Sending promotional materials about new accommodations and special offers
Legal Compliance
Meeting regulatory requirements and maintaining accurate records
Data Retention Periods
| Data Type | Retention Period | Purpose |
|---|---|---|
| Contact form submissions | 3 years | Customer service and follow-up |
| Accommodation agreements | 5 years | Legal compliance and disputes |
| Financial records | 7 years | Tax and regulatory requirements |
| Marketing data | Until consent withdrawn | Communication preferences |
| Website analytics | 26 months | Service improvement |
Data Protection Measures
Technical Safeguards
- SSL encryption for data transmission
- Secure server hosting with regular backups
- Firewall protection and intrusion detection
- Access controls and authentication systems
Organizational Measures
- Staff training on data protection
- Confidentiality agreements for all employees
- Regular security audits and assessments
- Incident response and breach notification procedures
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by Singapore data protection laws.
Your Data Protection Rights
Right to Access
Request a copy of the personal data we hold about you, including how it's being used
Right to Rectification
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the original purpose
Right to Data Portability
Request your data in a structured, machine-readable format for transfer to another service provider
Right to Object
Object to processing of your personal data for marketing purposes or other legitimate interests
Right to Withdraw Consent
Withdraw your consent for data processing at any time without affecting past processing
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Email: privacy@{domain}
Phone: +65 6897 4326
Address: 61 South Bridge Road, Singapore 058691
Third-Party Services
We may share your data with trusted third-party service providers who assist us in operating our website and providing our services:
Service Providers
- • Payment processors for secure transactions
- • Cloud hosting providers for data storage
- • Email service providers for communications
- • Analytics providers for website improvement
Data Protection Standards
- • All providers must meet our security standards
- • Data processing agreements are in place
- • Regular compliance monitoring
- • Limited access on need-to-know basis
Contact Our Privacy Team
Privacy Inquiries
For questions about this privacy policy or your personal data:
Email: privacy@{domain}
Phone: +65 6897 4326
Address: 61 South Bridge Road, Singapore 058691
Response Times
- • General inquiries: Within 5 business days
- • Data access requests: Within 30 days
- • Data correction requests: Within 30 days
- • Privacy complaints: Within 72 hours acknowledgment
If you're not satisfied with our response to your privacy concern, you may lodge a complaint with the Personal Data Protection Commission Singapore (PDPC).