Terms and Conditions
Last Updated: January 2025
These Terms and Conditions govern your use of metro ssttayse accommodation services and website. By accessing or using our services, you agree to be bound by these terms.
1. Definitions
"Service" refers to boarding house accommodation services provided by metro ssttayse
"User/Resident" means any person accessing our website or using our accommodation services
"Content" includes all text, images, videos, and materials on our website and properties
"We/Us/Our" refers to metro ssttayse and its authorized representatives
"Property" means any boarding house accommodation managed by metro ssttayse
"Agreement" refers to the accommodation rental contract between parties
2. Use of Services
Eligibility Requirements
- Users must be at least 18 years old or have legal guardian consent
- Valid identification documents required for all accommodation agreements
- Compliance with Singapore housing regulations and visa requirements
- Financial capacity to meet accommodation obligations demonstrated
Account Responsibilities
- • Maintain accurate and current personal information
- • Protect account credentials and report unauthorized access
- • Comply with all property rules and community guidelines
- • Notify us promptly of any changes in circumstances
Service Availability
metro ssttayse accommodation services are provided subject to:
- • Property availability and capacity constraints
- • Successful completion of application and approval process
- • Payment of required deposits and fees
- • Compliance with health and safety requirements
3. Prohibited Activities
Users are strictly prohibited from:
Property-Related Violations
- Subletting or unauthorized sharing of accommodation
- Engaging in illegal activities on the premises
- Causing damage to property or common areas
- Disturbing other residents or neighbors
Behavioral Violations
- Harassment or discrimination against staff or residents
- Violation of community standards and house rules
- Providing false information during application process
- Failure to maintain personal hygiene standards
Consequences: Violation of these terms may result in warnings, fines, suspension of services, immediate termination of accommodation agreement, or legal action as deemed appropriate.
4. Accommodation Agreement Terms
Booking and Confirmation
- • Accommodation bookings are subject to availability and approval
- • Confirmation requires completed application and initial payment
- • Check-in dates and procedures will be communicated upon confirmation
- • Changes to booking terms require written agreement from both parties
Payment Terms
- Security Deposit: Required before move-in, refundable subject to property condition
- Monthly Rental: Due in advance on the 1st of each month
- Late Payment: Administrative fee of S$50 applies after 7-day grace period
- Payment Methods: Bank transfer, credit card, or other approved methods
Minimum Stay Requirements
Standard Accommodations
3-month minimum commitment for Artist Lofts, Study Residences, and Pet-Friendly options
Flexible Options
Express Check-In (1 month minimum) and Weekend Retreats (no minimum)
5. Intellectual Property Rights
metro ssttayse Property
All content on our website and marketing materials remains the exclusive property of metro ssttayse, including:
- • Logos, trademarks, and brand elements
- • Website design, layout, and functionality
- • Property photographs and promotional content
- • Service descriptions and marketing materials
Limited License
We grant you a limited, non-exclusive license to:
- • Access and use our website for accommodation inquiries
- • Download information for personal accommodation research
- • Share basic property information with family or advisors
User-Generated Content
By submitting reviews, photos, or feedback, you grant metro ssttayse rights to:
- • Use your content for marketing and promotional purposes
- • Edit or modify content for clarity and appropriateness
- • Display content across our digital platforms and materials
6. Disclaimers and Limitation of Liability
Service Disclaimers
- • Services are provided "as is" without warranties of any kind
- • We do not provide specific outcomes or lifestyle results
- • Property conditions may vary and are subject to normal wear and usage
- • Third-party services (internet, utilities) are subject to provider terms
Limitation of Liability
metro ssttayse' liability is limited to:
- • Direct damages not exceeding total fees paid for accommodation services
- • Replacement or repair of damaged property items caused by our negligence
- • Refund of unused portions of prepaid accommodation fees in specific circumstances
Exclusions: We are not liable for indirect damages, lost profits, personal injury (except due to our negligence), theft of personal property, or damages caused by other residents, natural disasters, or circumstances beyond our control.
7. Termination of Services
Termination by Resident
- • Written notice required (30 days for monthly agreements)
- • Early termination fees may apply for minimum stay violations
- • Property inspection required before check-out
- • Security deposit refund subject to property condition
Termination by metro ssttayse
- • Immediate termination for serious violations or illegal activities
- • 14-day notice for payment defaults or minor violations
- • 30-day notice for property renovations or business changes
- • Assistance provided for finding alternative accommodation when possible
Effects of Termination
- • Access to accommodation and facilities ceases immediately
- • Final payments and security deposit reconciliation completed within 14 days
- • Personal property must be removed by agreed departure date
- • Certain provisions (confidentiality, liability limitations) survive termination
8. Dispute Resolution and Legal Matters
Resolution Process
Informal Resolution
Direct communication with property management to resolve concerns
Formal Complaint
Written complaint submitted to senior management for investigation
Mediation
Third-party mediation through approved Singapore mediation services
Governing Law
These terms are governed by Singapore law, with jurisdiction in Singapore courts for legal proceedings. Key jurisdictional aspects include:
- • Singapore Contract Law applies to all accommodation agreements
- • Housing Development Board regulations govern property standards
- • Consumer Protection Fair Trading Act provides additional resident protections
- • Personal Data Protection Act governs privacy and data handling
9. General Provisions
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be communicated through:
- • Email notification to registered users
- • Website posting with updated "Last Updated" date
- • Notice period of 30 days for material changes
- • Continued use of services constitutes acceptance of modified terms
Severability and Enforcement
If any provision of these terms is found unenforceable:
- • The invalid provision will be severed from the agreement
- • Remaining terms continue in full force and effect
- • Replacement provision will be negotiated to achieve similar intent
- • No waiver of any term unless expressly agreed in writing
Contact Information
For questions about these terms or legal matters:
Email: legal@{domain}
Phone: +65 6897 4326
Address: 61 South Bridge Road, Singapore 058691
Business Hours: Monday-Friday 9:00 AM - 6:00 PM